Calonex Seller — Support

Calonex Seller is part of the CALONEX platform, a software-as-a-service technology platform that facilitates rental-related administrative and transactional workflows between independent parties. It allows eligible users to publish property listings, manage rental information, communicate electronically, execute digital agreements, and initiate payments.

CALONEX acts solely as a technology provider. CALONEX does not own, lease, operate, manage, inspect, market, or broker real estate, and is not a landlord, tenant, property manager, real estate broker or agent, escrow service, financial institution, or fiduciary. All rental arrangements and legal relationships are formed directly between users.

Users may register as landlords, management companies, property managers acting on behalf of management companies, brokers, or agents. The features available to you depend on your account role and permissions.

You must be at least eighteen (18) years of age to create an account. Each user is responsible for confirming that they hold the authority, permissions, and legal capacity required for the role they select.

Open the Calonex Seller app and select the account creation option, then follow the instructions to enter your required information. You must provide accurate, complete, and current information when registering.

Depending on the available sign-in options, you may also register or sign in using Google or Facebook. If you use social login, we receive basic profile information such as your name, email address, profile identifier, and profile photo, subject to your privacy settings with that provider. That information is used only for account creation, authentication, and account management. You may revoke this access at any time through your account settings or directly with the provider.

Open the Calonex Seller app and select Sign In. If you have forgotten your password, select the password reset option and follow the instructions sent to your registered email address.

You are responsible for keeping your account credentials confidential and for all activity conducted through your account. If you believe your account has been accessed without your authorization, or you cannot regain access, contact net-support@calonex.com right away.

Calonex Seller allows eligible users to publish listings and manage property and lease-related information from within the app. Select the relevant property to view or update its information and associated lease details.

All listings, images, documents, and other content are provided by users. By uploading content you confirm that you hold the rights to publish it and that it is accurate, lawful, and non-infringing. CALONEX does not verify property ownership, listing accuracy, or user credentials, and may remove content that violates our Terms and Conditions or applicable law.

Rental applications submitted for your properties can be reviewed through the application management features in Calonex Seller, according to your account permissions.

Applicants are solely responsible for the accuracy of the information they provide. CALONEX does not perform background checks, credit checks, tenant screening, or employment verification, and does not guarantee the accuracy of any information submitted by an applicant.

No. CALONEX does not perform credit checks, background checks, tenant screening, or employment verification. Where a screening or credit reporting workflow is available for your account, it is provided by a third-party provider and is subject to that provider's terms, eligibility criteria, applicant authorization, and applicable law.

CALONEX does not control or assume responsibility for the availability, accuracy, security, or data practices of any third-party screening or credit reporting service.

The platform facilitates payment initiation for application fees, security deposits, rent, and subscription fees through third-party payment service providers. Processing, verification requirements, and payout timelines are determined by those providers.

CALONEX does not store full payment card or bank account details, does not act as a payment processor, and does not hold funds in escrow unless expressly stated otherwise. CALONEX is not responsible for failed transactions, delayed processing, chargebacks, refunds, overdraft fees, or disputes between users — those must be resolved directly between the parties involved or with the applicable payment provider. If you have a payment issue, contact us with the relevant transaction details and we will help where we can.

Calonex Seller provides bookkeeping and invoice-related functionality to help manage financial records associated with your properties and business activities. Available features depend on your account role and subscription plan.

CALONEX does not provide legal, financial, tax, or real estate advice, and these tools are not a substitute for professional advice.

Certain features require a paid subscription, including features related to property publication limits, portfolio management, and administrative tools. Plans are offered based on the number of units you manage, ranging from 1–4 units up to 100+ units, with pricing that scales accordingly.

Subscription fees are billed in advance and may renew automatically unless cancelled before the renewal date. To cancel, use the subscription management options provided by the platform or app store through which you purchased the subscription. CALONEX may modify plans, pricing, and features upon reasonable notice; continued use of paid services after such a change constitutes acceptance.

Except where required by applicable law, all fees are non-refundable. If you believe a refund is required in your case, contact net-support@calonex.com with your account email, transaction details, and the reason for your request.

Purchases made through an app store are also subject to that store's refund policy and may need to be requested through the store.

Eligible users may access referral functionality from within the app. Existing users can refer brokers, agents, tenants, or property owners, and where a referral leads to a successful transaction within 180 days the referrer may become eligible for rewards under the current CALONEX referral program.

Commission arrangements between brokers, agents, and other parties are private agreements. CALONEX is not a party to those arrangements and does not guarantee payment, enforcement, or the accuracy of commission calculations. Any commission or referral fee dispute is strictly between the users involved.

Yes. Management companies may authorize property managers to act on their behalf within the platform. Property managers act solely as representatives of the management company and not of CALONEX, and all actions they take on the platform are deemed actions of the management company.

CALONEX does not verify authorization, employment status, or licensing of property managers, brokers, or agents, and is not responsible for disputes or unauthorized actions among management companies, property managers, landlords, tenants, brokers, or agents.

If you opt in to SMS, we may send informational, transactional, and service communications related to your account, rental updates, appointment reminders, and customer support. Messages are recurring and frequency varies with your activity. Message and data rates may apply.

To stop messages, reply STOP or UNSUBSCRIBE to any message. You will receive one final confirmation SMS and your number will be removed from our messaging list within 24 hours. Reply HELP to any message, or contact net-support@calonex.com, for assistance. CALONEX does not sell, rent, or share mobile numbers or personal information with third parties for marketing purposes.

Depending on your location and applicable law, you may have the right to access, correct, update, or delete your personal information, and to object to or restrict certain processing. California residents may also have rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of the categories of personal information collected. CALONEX does not sell personal information.

To exercise a right, email net-support@calonex.com. We may need to verify your identity before fulfilling a request. See our Privacy Policy for full details.

Calonex Seller is available on iPhone devices running iOS 16 or later, and on supported Android devices through Google Play. You can also access the platform on the web at www.calonex.com.